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Reservations and Fare Quotes
GO Puerto Rico Shuttle
Frequently Asked Questions
Our Meet and Greet staff will meet you inside the baggage claim area. Look for a sign with your name or one that reads “GO Puerto Rico Shuttle.” If you arrive on an international flight into San Juan Luis Muñoz Marín International Airport (SJU), your driver will be waiting after you clear customs.
You can pay with a credit card through our secure online reservation system. Full payment is required to confirm your booking. We do not accept cash payments upon arrival.
Yes. All of our drivers are fluent in both English and Spanish, making it easy for visitors from the mainland United States and abroad to communicate during their trip.
A shared ride means you’ll travel with other passengers heading to similar destinations, with possible stops along the way. Private transportation means you’ll be taken directly to your destination without other passengers. For private rides, your driver will escort you to your vehicle after baggage claim and depart as soon as you’re ready.
Yes. Every vehicle in our fleet is air-conditioned for comfort and strictly smoke-free.
We monitor arriving flights. If your flight is delayed, your driver will adjust your pickup time accordingly. There’s no need to call unless your flight number changes.
No. The Puerto Rico Port Authority does not allow shared ride vans to wait on-site. Reservations must be made at least 24 hours before your arrival or departure.
Although our vans can seat 10 passengers, we limit shared rides to a maximum of 8 people for comfort.
The U.S. Dollar, Puerto Rico is a U.S commonwealth.
Yes. We provide custom sightseeing tours to popular destinations like Old San Juan, El Yunque National Forest, and local beaches. Special activities can also be arranged upon request.
Yes. Our wheelchair-accessible vehicles can accommodate 4–10 passengers with luggage or 6–21 passengers without luggage. Please request an accessible vehicle when booking.
Cancellations made at least 24 hours before your scheduled pickup time will be refunded, minus service fees. “No shows” or cancellations within 24 hours are charged the full fare. In exceptional situations, such as weather disruptions or emergencies, we will work with you to reschedule. You can cancel by phone or online.